Refund policy

Effective Date: 18th July 2026

At Tenuiflorum Natural Herbs, customer satisfaction is our priority. We take great care in packaging and delivering our products. However, if you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return or replacement only if:

  • The product was damaged during transit
  • The product has a manufacturing or physical defect
  • You received the wrong product

To initiate a return request, please email us within 48 hours of receiving your order.

Email: tenuiflorumnaturalherbs@gmail.com

Please include:

  • Order Number
  • Your Name
  • Clear photos of the product
  • Photos of the outer packaging
  • Brief description of the issue

Return Conditions

To qualify for a return, the product must:

  • Be unused and in its original condition
  • Be returned with the original packaging
  • Have the original seal intact
  • Include all labels, accessories, and invoice (if applicable)

Returns That Cannot Be Accepted

Unfortunately, returns cannot be accepted if:

  • The product has been opened or used
  • The safety seal has been broken
  • The packaging has been damaged by the customer
  • The batch number or product information has been altered or removed
  • The return request is submitted after 48 hours of delivery
  • The issue is due to improper handling or storage after delivery

Inspection Process

Once we receive the returned product, our quality team will carefully inspect it to verify the reported issue.

If your claim is approved, you will receive either:

  • A replacement product, or
  • A full refund, depending on product availability and your preference.

If the claim does not meet our return policy, the product will be returned to you without a refund.

Replacement Policy

Approved replacement orders will be processed and dispatched within 5–6 business days after the inspection is completed.

Delivery timelines may vary depending on your location.

Refund Policy

Online Payments

If your order was paid using:

  • Credit Card
  • Debit Card
  • UPI
  • Net Banking
  • Wallets

Your refund will be credited to the original payment method within 7 working days after your return request has been approved.

Cash on Delivery (COD)

For Cash on Delivery orders, approved refunds will be processed via Bank Transfer.

Customers may be asked to provide their:

  • Bank Account Number
  • Account Holder Name
  • IFSC Code

Refunds for COD orders will be completed within 14 working days after approval.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may qualify for a return or replacement under this policy.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, feel free to contact us.

Tenuiflorum Natural Herbs

📧 Email: tenuiflorumnaturalherbs@gmail.com